Update 18.104.22.168 includes a few important improvements (+ minor bug fixes and enhancements) from our 2019 roadmap.
On-Call Schedule Reports – You can now easily view your reports in the on-call schedule reports page in “now,” “daily,” and “weekly” options. Rather than just knowing who is on-call at the very moment, you can also view who was on-call earlier in the day, and who will be on-call at the end of the day.
Bulk Close – Bulk closing alerts is extremely useful when you need to mark multiple alerts as being resolved. Now, when bulk closing Alerts, you have the ability to include a Resolution for the closed Alerts.
Timeline Preview by Group - When using Centralized Notifications you now have the option to view Escalation Timeline based on a Group. Capturing the timeline as a preview ensures that have visibility into each how teams respond and context to stay within SLA.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Update 22.214.171.124 includes 1 new feature, and 1 important improvement (+ minor bug fixes and improvements) from our 2019 roadmap.
Exporting Reports – You can now easily export your reports from the reporting pages in both CSV and PDF formats. Use your data efficiently for business success.
Out-of-office Update – Prevent out-of-office redundancies by disallowing users from creating an out-of-office schedule when they are already covering for another user. This feature also disallows out-of-office creation when the person covering them is also out-of-office.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and experience of the platform to make it easier and more intuitive to use. Don't worry, if anything big changes we'll let you know.
Improvements in 126.96.36.199 include minor updates, and improvements to the recent 188.8.131.52 update.
Navigation UI Enhancement - You can now have a much easier time navigating AlertOps with the new navigation UI enhancements. The (left) navigation bar now includes both hover and active states, making it clear where you are in the app.
Custom Fields Update - Custom fields are now visible on the alerts page. Once you define a custom field, you can include it as a field in the alerts page. See it all in one place, easily!
Minor Bug Fixes & Enhancements
Improvements in 184.108.40.206 include minor updates, and improvements to the recent 220.127.116.11 update.
Out of Office - AlertOps now allows for on-call delegation for select groups, when you're in multiple groups, and not truly out of office (OOF). Essentially, you could now be out of office for 3 out of 4 groups.
Slack Integration Update - Now you can link the Slack username and the AlertOps username. This will ensure that your AlertOps username gets synced up automatically with your Slack username so you can take assignment easily.
Dashboard - Within the Top 10 Open Alerts Report- you are able to include 'Integration' and 'Source'.
Outbound Log – Show responses received from whoever we POST to in the outbound log - allowing us to troubleshoot errors.
Minor Bug Fixes & Enhancements
Improvements in 18.104.22.168 include minor updates, and improvements to the recent 3.6.2 release.
Live Call Routing Voicemails – Added the option to directly leave a message instead of automatically forwarding the call.
Weekly Schedule Notifications – Sometimes separate teams want to know what the on-call schedule looks like for the upcoming week. Now, individual Groups can set specific times for schedule reminders to be emailed to team members. Previously, this was available organization-wide only. This functionality is now available on the Groups and Schedules page instead of Account Settings page.
Mobile App Update - SAML login improvements.
Bug Fixes and Web API updates.
Update 3.6.2 includes minor updates to reporting filters along with a handful of important bug fixes & improvements!
Here's a list of changes:
Workflow Enhancement – You can now add a bridge as part of a workflow, for an overall more smooth experience. Our belief is that this will make it easier to communicate and faster to respond to an incident.
Improved Filtering for Alerts and Reporting – We've improved alert filtering by adding the ability to filter alerts by selecting multiple groups (not just one group or all groups). This provides more flexibility in alerts and reporting (especially if you're managing multiple teams).
Additional Filters to Alerts and Reporting – We are also adding the "Created By" filter so you can see the specific sources of your alerts. We have also added to ability to have the reports to be "Defaulted to Today" as well as having "Predefined Date Ranges" on the reporting page.
International Date Formatting – You can now choose which country you are in, and have your schedule and entire application adapt to accommodate your lifestyle! This functionality can be found in the User Profile Settings under Locale Settings. If you select your country, your date will reformat to DD/MM/YYYY.
Mobile App Update – Take a look at our new and improved app icon on Android and Apple Devices! The improved logo is more consistent with our brand today. Fit for the iPhone XS, iPhone XR, and iPhone XS Max.
Minor Bug Fixes & Improvements