Heartbeat Monitoring
Heartbeat Monitoring – Get alerts when your monitoring tools stop sending alerts and become unresponsive.
AlertOps Heartbeat Monitoring allows customers to listen for a signal or ‘heartbeat’ from an external source. When the heartbeat is interrupted for a specified period, an alert may be sent to a person or team. Only one alert will be sent for a Heartbeat alert. When heartbeat pulses have resumed for an open alert, the alert will be closed automatically. You can create multiple Heartbeat Monitors; each one will be tracked separately.
Dynamic Routing Based on Inbound Alerts
- Dynamic Recipient Groups – Based on the content of an inbound alert, you can now dynamically assign the alert generated it to a specific Team (or Group).
- Escalation Rule Override – Based on the content of an inbound alert, you can now also dynamically assign a specific escalation rule.
Restricted Access & SMS Improvements
What's new:
Restricted Access – Admins can now restrict access on a granular level to certain user and group types/roles.
SMS Prompts – SMS messages now include a byline for improved user experience.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Search & API Improvements
What's new:
- Search – You can now search Alerts by 'Custom Fields'
- API – Additional API Calls along with Improved API Documentation
- Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
AlertOps 3.7 Release
What's new:
UI Overhaul – The new UI includes the same logical flow and experience as before, but now features better contrast, more intuitive placement of elements, and easier navigation. Enjoy!
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Updates in AlertOps 3.6.2.5
Important Update:
Update 3.6.2.5 includes a few important improvements (+ minor bug fixes and enhancements) from our 2019 roadmap.
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Here's a short list of important improvements:
On-Call Schedule Reports – You can now easily view your reports in the on-call schedule reports page in “now,” “daily,” and “weekly” options. Rather than just knowing who is on-call at the very moment, you can also view who was on-call earlier in the day, and who will be on-call at the end of the day.
Bulk Close – Bulk closing alerts is extremely useful when you need to mark multiple alerts as being resolved. Now, when bulk closing Alerts, you have the ability to include a Resolution for the closed Alerts.
Timeline Preview by Group - When using Centralized Notifications you now have the option to view Escalation Timeline based on a Group. Capturing the timeline as a preview ensures that have visibility into each how teams respond and context to stay within SLA.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.