Heartbeat Monitoring
Heartbeat Monitoring – Get alerts when your monitoring tools stop sending alerts and become unresponsive.
AlertOps Heartbeat Monitoring allows customers to listen for a signal or ‘heartbeat’ from an external source. When the heartbeat is interrupted for a specified period, an alert may be sent to a person or team. Only one alert will be sent for a Heartbeat alert. When heartbeat pulses have resumed for an open alert, the alert will be closed automatically. You can create multiple Heartbeat Monitors; each one will be tracked separately.
AlertOps 3.7 Release
What's new:
UI Overhaul – The new UI includes the same logical flow and experience as before, but now features better contrast, more intuitive placement of elements, and easier navigation. Enjoy!
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Updates in AlertOps 3.6.2.5
Important Update:
Update 3.6.2.5 includes a few important improvements (+ minor bug fixes and enhancements) from our 2019 roadmap.
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Here's a short list of important improvements:
On-Call Schedule Reports – You can now easily view your reports in the on-call schedule reports page in “now,” “daily,” and “weekly” options. Rather than just knowing who is on-call at the very moment, you can also view who was on-call earlier in the day, and who will be on-call at the end of the day.
Bulk Close – Bulk closing alerts is extremely useful when you need to mark multiple alerts as being resolved. Now, when bulk closing Alerts, you have the ability to include a Resolution for the closed Alerts.
Timeline Preview by Group - When using Centralized Notifications you now have the option to view Escalation Timeline based on a Group. Capturing the timeline as a preview ensures that have visibility into each how teams respond and context to stay within SLA.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Updates in AlertOps 3.6.2.4
Important Update:
Update 3.6.2.4 includes 1 new feature, and 1 important improvement (+ minor bug fixes and improvements) from our 2019 roadmap.
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Here's a short list of important improvements:
Exporting Reports – You can now easily export your reports from the reporting pages in both CSV and PDF formats. Use your data efficiently for business success.
Out-of-office Update – Prevent out-of-office redundancies by disallowing users from creating an out-of-office schedule when they are already covering for another user. This feature also disallows out-of-office creation when the person covering them is also out-of-office.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and experience of the platform to make it easier and more intuitive to use. Don't worry, if anything big changes we'll let you know.
Updates in AlertOps 3.6.2
Minor Update:
Update 3.6.2 includes minor updates to reporting filters along with a handful of important bug fixes & improvements!
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Here's a list of changes:
Workflow Enhancement – You can now add a bridge as part of a workflow, for an overall more smooth experience. Our belief is that this will make it easier to communicate and faster to respond to an incident.
Improved Filtering for Alerts and Reporting – We've improved alert filtering by adding the ability to filter alerts by selecting multiple groups (not just one group or all groups). This provides more flexibility in alerts and reporting (especially if you're managing multiple teams).
Additional Filters to Alerts and Reporting – We are also adding the "Created By" filter so you can see the specific sources of your alerts. We have also added to ability to have the reports to be "Defaulted to Today" as well as having "Predefined Date Ranges" on the reporting page.
International Date Formatting – You can now choose which country you are in, and have your schedule and entire application adapt to accommodate your lifestyle! This functionality can be found in the User Profile Settings under Locale Settings. If you select your country, your date will reformat to DD/MM/YYYY.
Mobile App Update – Take a look at our new and improved app icon on Android and Apple Devices! The improved logo is more consistent with our brand today. Fit for the iPhone XS, iPhone XR, and iPhone XS Max.
Minor Bug Fixes & Improvements
Updates in AlertOps 3.6.1
Minor Update:
Update 3.6.1 includes minor updates to the UI and UX along with a handful of important bug fixes & improvements!
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Here's a list of changes:
New Navigation Icons – We've completely updated the side navigation icons. Our belief is this will make it easier to quickly identify important areas in the app, for an overall better experience. The new changes are based on Google Material standards.
Better Passwords (NIST) – We've expanded the maximum password length to 64 Characters and relaxed character requirements on the login page following recent NIST best practices, giving you more flexibility in password creation (especially if you're using a tool like LastPass or 1Password)
Show/Hide Columns (Alert Page) – You can now select which columns you would like to see or hide on the Alert Page. This functionality will likely be rolled out to additional pages in the near future, where applicable.
"Templates" Label Change – "Templates" is now "Custom Alert Fields" in the navigation and elsewhere in the app. With additional Manual Paging functionality built into the app in regards to templating capabilities, we feel Templates is now too broad a term. Custom Alert Fields makes perfect sense for the functionality the feature provides in the app.
Minor Bug Fixes & Improvements