Updates in AlertOps 3.6.2.5
Important Update:
Update 3.6.2.5 includes a few important improvements (+ minor bug fixes and enhancements) from our 2019 roadmap.
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Here's a short list of important improvements:
On-Call Schedule Reports – You can now easily view your reports in the on-call schedule reports page in “now,” “daily,” and “weekly” options. Rather than just knowing who is on-call at the very moment, you can also view who was on-call earlier in the day, and who will be on-call at the end of the day.
Bulk Close – Bulk closing alerts is extremely useful when you need to mark multiple alerts as being resolved. Now, when bulk closing Alerts, you have the ability to include a Resolution for the closed Alerts.
Timeline Preview by Group - When using Centralized Notifications you now have the option to view Escalation Timeline based on a Group. Capturing the timeline as a preview ensures that have visibility into each how teams respond and context to stay within SLA.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
Updates in AlertOps 3.6.2.4
Important Update:
Update 3.6.2.4 includes 1 new feature, and 1 important improvement (+ minor bug fixes and improvements) from our 2019 roadmap.
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Here's a short list of important improvements:
Exporting Reports – You can now easily export your reports from the reporting pages in both CSV and PDF formats. Use your data efficiently for business success.
Out-of-office Update – Prevent out-of-office redundancies by disallowing users from creating an out-of-office schedule when they are already covering for another user. This feature also disallows out-of-office creation when the person covering them is also out-of-office.
Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and experience of the platform to make it easier and more intuitive to use. Don't worry, if anything big changes we'll let you know.
Updates in AlertOps 3.6.2
Minor Update:
Update 3.6.2 includes minor updates to reporting filters along with a handful of important bug fixes & improvements!
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Here's a list of changes:
Workflow Enhancement – You can now add a bridge as part of a workflow, for an overall more smooth experience. Our belief is that this will make it easier to communicate and faster to respond to an incident.
Improved Filtering for Alerts and Reporting – We've improved alert filtering by adding the ability to filter alerts by selecting multiple groups (not just one group or all groups). This provides more flexibility in alerts and reporting (especially if you're managing multiple teams).
Additional Filters to Alerts and Reporting – We are also adding the "Created By" filter so you can see the specific sources of your alerts. We have also added to ability to have the reports to be "Defaulted to Today" as well as having "Predefined Date Ranges" on the reporting page.
International Date Formatting – You can now choose which country you are in, and have your schedule and entire application adapt to accommodate your lifestyle! This functionality can be found in the User Profile Settings under Locale Settings. If you select your country, your date will reformat to DD/MM/YYYY.
Mobile App Update – Take a look at our new and improved app icon on Android and Apple Devices! The improved logo is more consistent with our brand today. Fit for the iPhone XS, iPhone XR, and iPhone XS Max.
Minor Bug Fixes & Improvements
Updates in AlertOps 3.6.1
Minor Update:
Update 3.6.1 includes minor updates to the UI and UX along with a handful of important bug fixes & improvements!
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Here's a list of changes:
New Navigation Icons – We've completely updated the side navigation icons. Our belief is this will make it easier to quickly identify important areas in the app, for an overall better experience. The new changes are based on Google Material standards.
Better Passwords (NIST) – We've expanded the maximum password length to 64 Characters and relaxed character requirements on the login page following recent NIST best practices, giving you more flexibility in password creation (especially if you're using a tool like LastPass or 1Password)
Show/Hide Columns (Alert Page) – You can now select which columns you would like to see or hide on the Alert Page. This functionality will likely be rolled out to additional pages in the near future, where applicable.
"Templates" Label Change – "Templates" is now "Custom Alert Fields" in the navigation and elsewhere in the app. With additional Manual Paging functionality built into the app in regards to templating capabilities, we feel Templates is now too broad a term. Custom Alert Fields makes perfect sense for the functionality the feature provides in the app.
Minor Bug Fixes & Improvements
Updates in AlertOps 3.6.0
Major Update:
Update 3.6.0 includes 5 new features (+ minor bug fixes and improvements) from our 2018 roadmap, and a handful of important bug fixes & improvements!
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Here's a list of changes:
- Improved UI Changes – We're constantly testing and making improvements to the UI. While many changes go unnoticed, the current release focuses on readability with special attention given to standardize font size, contrast, and colors throughout the app.
- Updates to Live Call Routing – Create an alert, manage multiple numbers per account, custom recording File for No Response Message
- Group Calendar Feed & Export – Now your entire group calendar can be exported for better team scheduling. Previously, this was only available for individual user schedules.
- Cancel Your Subscription – You can now easily cancel your subscription.
- SOC 2 Certified – AlertOps is officially SOC2 Type 1 certified by a reputable third-party vendor, to show our commitment to enterprise-grade security.
- Minor Bug Fixes & Improvements
Many more tweaks and fixes are on their way! Let us know if you have a feature that you’d love to see here!
Updates in AlertOps 3.5.9
Major Update:
Update 3.5.9 includes 13 new features from our 2018 roadmap, and a handful of important bug fixes & improvements!
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Here's a list of changes:
Flood Control – That escalated quickly! Filter the noise and limit the amount of alerts coming from the same source. For example, if you exceed a certain number of alerts within a set time period, then alerts can be combined.
New Escalation Timeline – The new escalation timeline gives you a visual representation of which members in a group receive notifications, and the delay between notifications to see when they will go out.
New Alert Timeline – The new alert time line in the alerts tab where you can visualize when an alert started and closed.
New Slack® App – We’re officially partnered with Slack on the Slack Marketplace! Making it an even easier integration process with easy to use AlertOps ticket commands on the Slack app.
New Microsoft Teams® App – We're officially partnered with Microsoft Teams.
Call Routing & Voicemail – Customize the Caller ID to know who is calling in by allowing each caller to have their own number on display rather than the routing number. Additionally, you can now customize your voicemail message.
Control “Group” Field - Group fields together by name or field type (e.i. ServiceNow fields, Nagios fields, etc.). This is located under all alerts when you click on links.
Calendar Edit and Override – Edit your calendar without going in the back end, simply go to a group calendar then right click to override schedule and edit on the settings on the page.
Cloning Schedules – We made it easier for you to copy schedules within your groups at the simple click of a button!
Conference Bridges in Integrations – An alert from a specific integration can have a specific “critical integration” conference bridge for use during major incidents.
Stakeholder Users – Now, stakeholders are a user type, so there will be a clear distinction on the app between Users and Stakeholders.
User Timezones – Set up an individual timezone that works perfectly for you and not just for the account manager. Maybe you’re working remotely on a beach in a different country! No more googling "PST to IST" just to see when you're on-call.
Schedule Timezones – Schedules now have individual timezones, so you can now have multiple schedules running different timezones.
Many more tweaks and fixes are on their way! Let us know if you have a feature that you’d love to see here!