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August 12, 2023

Payment Form Redirect Issue: Resolved and Updated

We're excited to share that we just deployed a crucial update overhauling the behavior of our embedded payment forms. Users previously reported an issue where the redirect URL failed to complete after processing the payment successfully.

Our investigation detected this had something to do with a timeout issue. Essentially, payments were processed successfully, but the form was not redirecting to the intended webpage. Users were left at the payment form as if the purchase had not been completed. We're pleased to confirm that we've patched the bug. Our developers addressed this bug by fine-tuning the code directly responsible for the web page redirects after payment. We've run extensive tests using the same environment where the issue was replicated to ensure this hiccup is truly resolved. Feel free to test this on your end. You should now notice more consistent behavior and successful webpage redirects after payment processing. We thank you for your continued patience and support during this rectification process. Should you continue to notice any anomalies or have any further questions or concerns, we are always available at support@cartfuel.io.

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