What's new

Dixa news feed and changelog.

Improvement
October 10, 2019

Easily go to the top of a message! ⬆️

Especially email messages can get very long, so it might be difficult to find the start of the message in your conversation. We now have added a "Go to the top of the message" button to all of your long messages.

Simply click on the ⬆️ arrow and scroll straight to the top of long messages!

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Improvement
October 09, 2019

Product improvements

πŸ’¬ Two new features for the chat widget

We have added a "Sent" button to the chat widget. This also means that we have moved the emoji picker to the left side, so now your customers can send their message under any circumstances.

Additionally we have also added your agent's avatar into the widget! This means if your agents have uploaded images for their profiles, then it will show for your customer in the chat widget. If your agents have not yet uploaded any profile images, then the chat widget will just show as before.

In case you do not want to show profile images as avatars in your chat widget, you can simply delete the profile images from your agents - read more about that below πŸ‘‡

πŸ–ΌβŒ  Delete avatar images

You can now delete images that you had uploaded to your avatar in Dixa via the new "Reset avatar" functionality. Simply go to Settings > Profile > Reset avatar.

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New
October 02, 2019

WhatsApp & Webform Endpoints

What's up, WhatsApp?

Great friendships are about being able to connect, whether it be in-person or online. That’s why we are excited to be introducing WhatsApp as our newest channel! And don’t worry, this channel will work just like any other channel in Dixa to keep your experience and your customer’s experience consistent.

Today, we start the rollout of WhatsApp as a new channel and it will be available on your account within the coming days. 1.5 billion use WhatsApp to communicate, why not give them the option to reach you there too?

Read more

Turn webform inputs into Dixa conversations via API - Early Access

Sometimes you want your customers to engage with you in a more structured manner and have them fill in a branded webform on your website. Starting such conversations via a webform can now be a seamless experience, because you can have your webforms simply create a new conversation in Dixa via our API.

Sign up for the Early Access Program today and discover new possibilities:

  • Simple setup - Connect your webforms to create conversations in Dixa βž‘οΈπŸ“©
  • Keep all info - Information from web forms is automatically included in Dixa conversations πŸ’ͺπŸ™
  • Stay on brand - Use any of your webforms to create conversations πŸŽ¨β„ΉοΈ

Read more and sign up here

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Improvement
October 01, 2019

Product improvements

In our ongoing efforts to make the Dixa product better, we've recently added these new improvements:

πŸ”Ž Save your preference on search match

When searching, you can select whether to search by the best match or the exact match. We are now saving your choice, so when you navigate back to the search page you will continue to search with the match you previously specified.

πŸ™‹β€β™€οΈ Ability to claim all types of closed conversations

Previously you could only claim closed email conversations. We have changed this now, so you can also claim closed chat, contact form, voicemail and phone conversations.

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