What's new

In the past weeks we have added a slew of new improvements. Read all about them below.

A new email provider

Back in February, our email provider Mandrill was not working for a few days. This led to emails not being received. At Dixa we were not happy with the situation, nor the response from Mandrill, so we decided to move to new infrastructure provided by Amazon SES. We have now completed the move to the infrastructure!

Besides being on more trusted technology, it also means that there should no longer be long delays in mail delivery, which we have seen before. The new infrastructure will also help us in our future development.

We still have the option of switching back to Mandrill should SES go down, making our infrastructure even more resilient to any potential problems.

We saw a few bugs after the move, but have dedicated time to make sure we get everything fixed. If you experience emails that looks odd but were looking fine before, don't hesitate to reach out to our support.

Attach multiple files when composing email

You can now attach multiple files in one go when composing a new email conversation. This means that you can drag/drop multiple files or select multiple files in the file selection dialogue.

At the same time we also save these attachments as part of the draft, so if you are writing a draft, close it down and return to it later, then attachments are still there - before they would have disappeared.

Preview images and PDFs

When you receive images and PDFs on email, you can now preview the file without having to download it. This improves the speed at which you can read and identify an attachment.

You preview it by clicking the eye icon on a file:

You continue to download the file, by clicking the Cloud icon.

For inline images, you can click the image to see it in a larger size:

Clear distinction between yourself and other agents in conversation messages

We have made a clearer distinction between messages that were composed by yourself and messages composed by others. Your own messages will now be slightly purple, whereas messages from other agents will be grey. Messages from end-users continue to have a white background.

Print conversations

You can now print an email, by clicking the ... menu next to the message:

Clicking Internal Note tab will put focus in the text area

Before when you clicked the Internal note tab, you would have to click again in the text area before you could write your text. It's now automatically focused, so you only have to click and start writing.

Saving text, when a conversation is claimed from you

When you are writing a new message to a text-based conversation (chat, email, messaging, contact form) and someone by accident claim your conversation, you can claim the conversation back and the text will still be there.

Better way to identify conversations in sidebar

The sidebar has changed slightly, to make it easier to identify a conversation. Before, we would show the name of the customer, followed by the conversation ID for each conversation in the sidebar. But the conversation ID is not a great way to identify a conversation - nobody remembers a number.

So instead we have now removed the conversation ID and added the subject of the email. If the conversation is not an email we show our standard title, e.g. "Chat with Christian Colding" for chats.

Mailto links

When you have the Desktop app installed, clicking so-called mailto links will now open a new compose window in Dixa.

We already doing something similar for phone numbers, so if you click a tel: link, it will call up the specified number inside Dixa. This can for example be achieved through Excel:

https://dixa.elevio.help/en/articles/109

As said above, we now also support mailto: links, which will open a new compose window inside Dixa.

Faster exports

We've optimized our exports so they should be running faster now. It can still take a while before you receive them, but we've worked on making them faster. Speed is determined by how much data your are exporting, which depends on the time range you've selected and the amount of conversations you have. Therefore we don't know the exact time it takes to export - only that it is now faster than before.