In our ongoing efforts to make the Dixa product better, we've recently added these new improvements:
🙅♀️ Highlight that another agent is already working on a conversation
Sometimes it's a little difficult to notice if another agent has already claimed a conversation that you might also be looking at. For these cases, we've now made sure that you get a warning if another agent is already working on the conversation, so there is no confusion and no double work done.
🔝 Performance updates across the Dixa interface
Have you noticed a little lag sometimes here and there? We have taken your words seriously and invested time and effort into optimizing the performance of the agent interface. This way Dixa can run even smoother now and you can put all your time in serving your customers 👩❤️👩