Collecting feedback and deducing customer satisfaction is key to reducing churn and turning happy customers into brand advocates. With the new CSAT rating capabilities you can now start measuring customer satisfaction right inside Dixa.
Today we have added a new dashboard to our running Early Access Program for the new Analytics section inside Dixa... and it is all about agent presence! Find out when your agents are online, when they are set to working or away and on which channels they are available.
If you have already signed up for the Analytics Early Access then you will find the new dashboard among the other four and can read all about the new agent presence metrics here.
Your customer data is often spread across various online systems, whether they are custom or 3rd party. No matter where your customer data is, you can now use it for conversational routing in Dixa.
Building strong relationships with your customers is easier if they don't deal with a new agent at every new turn of a conversation. With Prefereed Agent and Personal offers, you get more control over which agent is offered a conversation. 👩❤️👩
Our Early Access Programs will allow you to get an early preview of what we’re building and help us to improve it before we make it a permanent part of Dixa. Today, we are launching a new Early Access Program for Preferred Agent and Personal Offers. 🔮
With this Early Access Program, we help you to establish which agent customers recently talked to the most and which they talked to last, so you can optimise your routing. 🤝
Today we are launching two new Early Access Programs: Conversational Assistant for Chat & Export Conversations API.
We’re giving your chat widget a helper! Our new Conversational Assistant aims to help you automate those initial couple questions you usually ask customers when they begin a chat. This way you can route customers more accurately and spend your valuable time on the good stuff.
We have added new actions to allow for more advanced chat flows. This means the customer will have an automated conversation with the Conversational Assistant in the chat widget before the chat gets to an agent.
Dixa is all about breaking down silos - also between systems. Therefore we are happy to announce that you are now able to export your conversations via our public API and use this data in any major data analytics tools of your choice.
API access to get a list of all your conversations
Use the export results for engagement metrics and to drive business processes
An elegant and standardised alternative to our CSV export feature
Today we are launching two new Early Access Programs: WhatsApp and Improved Flows.
Great friendships is about being where your friends are. And great customer service is about being where your customers are. So...we're adding yet another channel to the mix: WhatsApp!
Join the WhatsApp - Early Access Program to get an early preview of what we are building and help us improve it before we make it a permanent part of Dixa.
We know that building great flows is the foundation for a stellar customer experience and a massive time saver for teams. With improved flows you now get new superpowers when editing them.
Join the Improved Flows - Early Access Program to get an early preview of what we are building and help us improve it before we make it a permanent part of Dixa.