What's new

Dixa news feed and changelog.

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November 27, 2019

Conversational routing with external customer data

Your customer data is often spread across various online systems, whether they are custom or 3rd party. No matter where your customer data is, you can now use it for conversational routing in Dixa.

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September 04, 2019

Preferred Agent & Personal Offers

Building strong relationships with your customers is easier if they don't deal with a new agent at every new turn of a conversation. With Prefereed Agent and Personal offers, you get more control over which agent is offered a conversation. ๐Ÿ‘ฉโ€โค๏ธโ€๐Ÿ‘ฉ

Our Early Access Programs will allow you to get an early preview of what weโ€™re building and help us to improve it before we make it a permanent part of Dixa. Today, we are launching a new Early Access Program for Preferred Agent and Personal Offers. ๐Ÿ”ฎ

With this Early Access Program, we help you to establish which agent customers recently talked to the most and which they talked to last, so you can optimise your routing. ๐Ÿค

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August 28, 2019

Conversational Assistant for Chat & Export Conversations API

Today we are launching two new Early Access Programs: Conversational Assistant for Chat & Export Conversations API.

Conversational Assistant for Chat

Weโ€™re giving your chat widget a helper! Our new Conversational Assistant aims to help you automate those initial couple questions you usually ask customers when they begin a chat. This way you can route customers more accurately and spend your valuable time on the good stuff.

We have added new actions to allow for more advanced chat flows. This means the customer will have an automated conversation with the Conversational Assistant in the chat widget before the chat gets to an agent.

  • Ask questions to the customer and route based on the answer. โ“๐Ÿ”‚
  • Let the Conversational Assistant send messages to the customer as they progress through the flow. ๐Ÿ’ฌ
  • Advanced prioritisation and routing for chat ๐Ÿ’ฌ๐Ÿ”›๐Ÿ™‹โ€โ™€๏ธ
  • Faster resolution time for standard inquiries โณ๐Ÿ˜Š

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Export Conversations via our new API

Dixa is all about breaking down silos - also between systems. Therefore we are happy to announce that you are now able to export your conversations via our public API and use this data in any major data analytics tools of your choice.

๐Ÿ—ฝ New possibilities

API access to get a list of all your conversations

๐Ÿงถ Connect the dots

Use the export results for engagement metrics and to drive business processes

โœจ Seamless access

An elegant and standardised alternative to our CSV export feature

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July 29, 2019

WhatsApp & Improved Flows

Today we are launching two new Early Access Programs: WhatsApp and Improved Flows.

WhatsApp

Great friendships is about being where your friends are. And great customer service is about being where your customers are. So...we're adding yet another channel to the mix: WhatsApp!

Join the WhatsApp - Early Access Program to get an early preview of what we are building and help us improve it before we make it a permanent part of Dixa.

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Improved Flows

We know that building great flows is the foundation for a stellar customer experience and a massive time saver for teams. With improved flows you now get new superpowers when editing them.

  • Complete redesign with better overview โœจ
  • Add new actions in the middle of a flow โšก๏ธ
  • Move or delete multiple actions at the same time โœ‚๏ธ
  • Easily see the path to a specific action ๐Ÿ”

Join the Improved Flows - Early Access Program to get an early preview of what we are building and help us improve it before we make it a permanent part of Dixa.

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