We have added even more languages to our chat widget, which means that we now also support the following languages in our chat widget interface: 🇮🇩🇲🇾🇨🇳🇭🇷🇨🇿🇬🇷🇮🇳🇭🇺🇯🇵🇰🇷🇷🇴🇹🇭🇹🇷🇻🇳
Sometimes when you create a new email, you want to copy something from another conversation. This is now much easier, because you can open the composer modal in a new window and then easily switch between the two windows 😎💫
This is currently not available yet for the Dixa App, but only when you open Dixa in your browser. It will also come soon to the App though! 🙏
All agents now also have access to the Team page 👨👩👧👦 (while previously this was only accessible to users with the Administrator role). Here you can see what other agents are working on and mark specific agents as favourites. This is great if you are a larger organisation and you want to keep track of specific people or only see your team.
To mark an agent as favorite, you click the star next to agent. This will place the agent at the top of the list as your personal favorite:
If you only want to see a list of your favorite agents you can click the drop-down at the top right and change to Favorites only:
Favorites are personal, so each individual agent can mark their own favorites. Please note that favorites are saved on your computer, so if you switch to another computer you will need to mark your favorites again.
Writing internal notes is a big part of collaborating with your colleagues in Dixa, so you can deliver outstanding service to all your customers.
We have now made a change to make it more obvious when you are writing a note instead of a reply to your customer. The notes editor now has a yellow background, so you can always be sure that you are on the right tab!
The Simultaneous Ring feature is helpful when you want incoming calls to be offered in the Dixa interface and on a traditional phone (landline or mobile) simultaneously. So as an agent you can also take calls while you are not at your computer.
Until now Simultaneous Ring was offered on your mobile phone when it's switched on and:
We have now added the same functionality to apply when your presence is set to away (orange).
Besides choosing a queue for your incoming contact form submissions, you can now also choose a "from email address" for contact forms that are created from chat flows. This means that incoming contact forms will automatically have this email address selected when you reply.
You can now transfer voicemails and contact forms not just to a queue but also directly to an agent of your choice. So you get more control over who should handle those specific conversations.