What's new

Dixa news feed and changelog.

New
February 06, 2020

Explore new integration options πŸ”›

Conversation Webhooks 🎣 - Early Access Program

Important customer engagement events happen in Dixa everyday and for some events it can be key that you react to them in real-time. With the Early Access Program for the new conversation webhooks feature you can now subscribe to events in Dixa and have them trigger work flows in any of your other tools.

Sign up for the Early Access Program today and discover new possibilities:

  • Quick setup - Create subscriptions for conversation events easily
  • No clutter - Choose the events that your business cares about
  • Real-time - Empower your business with real-time updates about your Dixa conversations

Learn more and signup here

Turning webform inputs into Dixa conversations via API is rolling out!

Sometimes you want your customers to engage with you in a more structured manner and have them fill in a branded webform on your website. Starting such conversations via a webform can now be a seamless experience, because you can have your webforms simply create a new conversation in Dixa via our API.

Discover new possibilities:

  • Simple setup - Connect your webforms to create conversations in Dixa βž‘οΈπŸ“©
  • Keep all info - Information from web forms is automatically included in Dixa conversations πŸ’ͺπŸ™
  • Stay on brand - Use any of your webforms to create conversations πŸŽ¨β„ΉοΈ

We are starting the rollout today and the new webform endpoints feature will be available on your account within the coming days. Read more here

emoji negtive reaction emoji neutral reaction emoji positive reaction
Thanks for your feedback
New
January 29, 2020

CSAT ratings for chats are rolling out now! 🀩

Collecting feedback and deducing customer satisfaction is key to reducing churn and turning happy customers into brand advocates. With the new CSAT rating capabilities you can now start measuring customer satisfaction on chat right inside Dixa.

  • Customize - Choose language, appearance and tone of voice 🎨
  • Measure - Full access to industry proven metrics πŸ“‰
  • Motivate - Show your agents how they are perceived πŸŽ‰

Today, we start the rollout of the CSAT ratings for chat and it will be available on your account within the coming days.

Find more information here:

- Setting up CSAT ratings for Chat

- New Analytics dashboard for satisfaction ratings

emoji negtive reaction emoji neutral reaction emoji positive reaction
Thanks for your feedback
New
October 02, 2019

WhatsApp & Webform Endpoints

What's up, WhatsApp?

Great friendships are about being able to connect, whether it be in-person or online. That’s why we are excited to be introducing WhatsApp as our newest channel! And don’t worry, this channel will work just like any other channel in Dixa to keep your experience and your customer’s experience consistent.

Today, we start the rollout of WhatsApp as a new channel and it will be available on your account within the coming days. 1.5 billion use WhatsApp to communicate, why not give them the option to reach you there too?

Read more

Turn webform inputs into Dixa conversations via API - Early Access

Sometimes you want your customers to engage with you in a more structured manner and have them fill in a branded webform on your website. Starting such conversations via a webform can now be a seamless experience, because you can have your webforms simply create a new conversation in Dixa via our API.

Sign up for the Early Access Program today and discover new possibilities:

  • Simple setup - Connect your webforms to create conversations in Dixa βž‘οΈπŸ“©
  • Keep all info - Information from web forms is automatically included in Dixa conversations πŸ’ͺπŸ™
  • Stay on brand - Use any of your webforms to create conversations πŸŽ¨β„ΉοΈ

Read more and sign up here

emoji negtive reaction emoji neutral reaction emoji positive reaction
Thanks for your feedback
We are ⚑by Beamer