Improvement
June 24, 2023
Enhanced: TicketGuard - No More Abandoned Tickets
Rocketship is proud to announce the expansion of our groundbreaking feature, "TicketGuard," designed to safeguard your tickets and tasks from potential abandonment within your team.
With TicketGuard, Rocketship takes proactive measures to identify any abandoned tickets or tasks, swiftly addressing the issue. Our intelligent system automatically detects instances and routes them for review. From there, they can be appropriately reassigned, rescheduled, or addressed based on the specific needs of your helpdesk.
