We're thrilled to unveil the latest iteration of SmartDispatch, the heart of our Rocketship Escalation module. SmartDispatch V2 is here to redefine how you manage ticket escalation in your IT MSP company.
In the past, SmartDispatch could only escalate up to the next available technician, limiting your options for efficient ticket assignment. But with SmartDispatch V2, we've expanded its capabilities to a whole new level. Now, you can not only escalate tickets upwards but also sideways and downwards within your teams.
But that's not all – we've also introduced three powerful assignment strategies:
- First Available: Need to get a ticket resolved quickly? SmartDispatch V2 can still find the next available technician for immediate action.
- Round Robin: Achieve fair and balanced ticket distribution among your technicians. SmartDispatch V2 will cyclically assign tickets, ensuring everyone gets their fair share.
- Least Tickets: Struggling with workload balance? SmartDispatch V2 intelligently identifies the technician with the fewest open tickets, helping you maintain a consistent workload across your team.
With SmartDispatch V2, you have the flexibility and control to tailor your ticket escalation process to your specific needs. Say goodbye to bottlenecked escalations and hello to a more dynamic and efficient ticket assignment system.