What's new on Giant Rocketship

Rocketship turbocharges MSP growth by automating helpdesks in Autotask.

Improvement
August 23, 2023

Streamlined Autotask Team Management in Rocketship

We're excited to introduce an enhancement that streamlines the management of "Autotask Teams" within Rocketship, optimizing your experience across operational screens in both the Rocketship Workboard and the Dispatcher's HUD.
Here's what's new:
  • Team Visibility: You now have the ability to Hide/Unhide Teams directly from the Admin Portal. This empowers you to tailor the view to your specific needs.
  • Simplified Team Management: We've merged the Custom Teams and Autotask Teams screens in the Admin Portal into a single unified "Teams" section. This consolidation promotes greater clarity and efficiency in your team management tasks.
  • Optimized Autotask Teams: For Autotask Teams that have never been utilized, we've automatically set them to Hidden. This ensures that only relevant teams are visible, minimizing clutter.
  • Automatic Hidden Status: Whenever new Roles are created in Autotask, any accompanying Autotask Teams will now be automatically set to Hidden. This proactive approach maintains a clean interface while accommodating your evolving needs.
The positive outcome of these updates is a significant reduction in the number of displayed Teams in the Dispatcher HUD and dropdown menus. This transformation enhances your operational efficiency, allowing you to seamlessly navigate and leverage the power of Rocketship.
We're committed to continuously refining your Rocketship experience, and this enhancement marks another step towards a more streamlined and user-friendly journey.