Service Incident - Player
SUMMARY
[12:30 EST 2018-06-09]
All issues have been resolved.
[09:30 EST 2018-06-09]
Preview of the player is still not loading in the console. Investigating.
[09:20 EST 2018-06-09]
We have restarted the affected service; all the players are back online. Monitoring the situation.
[09:00 EST 2018-06-09]
We got reports over the last few hours that the player is not working. We are investigating.
POST-MORTEM
The error was caused by a faulty deployment. We made some change to our console but the CDN who deliver the player haven't been deployed, which caused the error. Deploying the CDN fixed the issue.
We took 2 actions to prevent this from happening again. We changed the way our deployment is done, so such thing can no longer occur. We also added external and internal monitoring on the player.
