We realize that information is changing daily and you want to do everything you can to keep your future guests informed as to the very latest on when you will be open and ready to provide them with an exceptional experience.
Likely the best way to do this is to post information directly on your Swift Harbour booking page using our chatbot. During COVID-19, we are offering this service free of charge, so if you would like to post any temporary messaging on your booking page to inform guests of new policies, delayed opening dates and more simply let the Swift Harbour team know and we’ll set up a bot for you that can be changed at any time.
Just send us a copy of any info you would like to firstname.lastname@example.org and we will happily post it for you free.
We hope you all are keeping well during this challenging time. We are in this with you.
The Team @ Swift Harbour
We are pleased to announce new features for marinas looking to capture and process payments with Swift Harbour Credit Card Processing, powered by Stripe™.
Effective immediately, marinas can now remotely charge credit cards directly from the Swift Harbour Dashboard and automatically send receipts to customers. As with all of Swift Harbour's cloud-based features, charges can be made from any phone, tablet or computer after securely logging in. This convenient update is an excellent way for marinas to effortlessly capture, manage and charge customer credit card details and a great pillar for your PCI compliance strategy.
For more information on this update, please visit https://www.swiftharbour.com/kb/payments/
If you have not been utilizing our booking button, now is the time! It's sleek, eye catching and has already resulted in more guests clicking on it vs phoning/emailing marina offices. It’s great for your boaters and is your gateway to: increased sales, simplified bookings and low effort, high impact hospitality.
Our marina partners who have a booking button prominently placed on their website and social media profiles save an on average of 15 minutes per guest versus email forms and taking phone calls. Imagine, where that time can be utilized!
Now you can find answers and ask questions in our new support chat conveniently located in your dashboard. Simply click on the bot, and it will guide you to solutions. Have a unique question or want to chat with our team? The support bot will give you the easiest way to leave our team a message or schedule a call.
To check out the support chat, just log in to your marina dashboard and click the Support Chat icon in the bottom right corner.
Some components of SwiftHarbour.com were put in maintenance mode last night to do a database upgrade. The work is now complete and the platform is running faster than ever, particularly the data loaded in our iOS and Android apps.
Did you know that Swift Harbour can take bookings even when in maintenance mode? That's right, our platform and team are here for you and your customers 24/7 to assure the simplest booking experience and best hospitality for every single boater.
Got suggestions on how we could make our service even more valuable for your marina? Post them in the comments below, we would love to hear them!
Effective today, you will see some visual updates to the boater booking tool. Some font styles and spacing have been updated to make the booking pages, particularly the policy and moorage agreement sections, more pleasing to read.
Also, at the excellent suggestion of the Greater Victoria Harbour Authority team, we have also updated the confirmation page to clarify better that boaters will receive moorage correspondence via email and to monitor all inboxes, including spam.
For more information on the changes, please see the video below.