16
Secured (OTP Based) TableQR Scan
Bug
Planned
July 04, 2025
To ensure secure and authentic table-side ordering, implementing OTP (One-Time Password) verification when a customer scans the QR code placed on the table is necessary.
Currently, anyone can take a photo of the QR code and place an order remotely, potentially causing misuse by placing unauthorized orders to a specific table.
By enabling OTP verification:
The customer will be prompted to enter a valid mobile number upon scanning the QR code.
A one-time password (OTP) will be sent via SMS for authentication.
Only after successful verification can the customer proceed to view the menu and place an order for that table.
This ensures that orders can only be placed by genuine customers physically present at the table, significantly reducing the risk of exploitation and enhancing operational reliability for restaurant staff.
3 comments
Abhinav
32 days, 13 hours ago
Status updated to 'Planned'
Reply
Purple
31 days, 10 hours ago
Hello Team,
As part of our initiative to ensure a secure and seamless ordering experience for our customers while preventing misuse of the QR code-based table ordering system, I’d like to propose a set of effective security measures.
We are currently considering Mobile OTP verification as a primary solution. However, since some customers may be reluctant to share their mobile numbers, it’s important to offer alternate methods that balance security, privacy, and convenience.
Below are the recommended solutions:
✅ 1. Mobile OTP Verification
Send a One-Time Password to the customer’s mobile number before allowing order placement.
Ensures valid identity and discourages spam.
Can be made optional for returning users.
🪪 2. Table-Specific Passcode
Display a 4-digit passcode physically on each table (under coasters or on signage).
Only users present at the table can enter this code to place orders.
Prevents remote or anonymous misuse.
🧾 3. Staff Verification Code
After placing an order or before placing order, customers must enter a code provided by the waiter to confirm it.
Ideal for high-traffic periods or locations prone to abuse.
As part of our initiative to ensure a secure and seamless ordering experience for our customers while preventing misuse of the QR code-based table ordering system, I’d like to propose a set of effective security measures.
We are currently considering Mobile OTP verification as a primary solution. However, since some customers may be reluctant to share their mobile numbers, it’s important to offer alternate methods that balance security, privacy, and convenience.
Below are the recommended solutions:
✅ 1. Mobile OTP Verification
Send a One-Time Password to the customer’s mobile number before allowing order placement.
Ensures valid identity and discourages spam.
Can be made optional for returning users.
🪪 2. Table-Specific Passcode
Display a 4-digit passcode physically on each table (under coasters or on signage).
Only users present at the table can enter this code to place orders.
Prevents remote or anonymous misuse.
🧾 3. Staff Verification Code
After placing an order or before placing order, customers must enter a code provided by the waiter to confirm it.
Ideal for high-traffic periods or locations prone to abuse.
Reply
Mauve
27 days, 11 hours ago
who pays for hte mobile verification?
Reply
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