TableTrack Ideas

We propose adding a Ticket System module that allows customers to submit support tickets directly from their account instead of relying on WhatsApp or external messages. Key Features: • Create a new support ticket with issue category (Technical – Payment – Menu – Printing – Other) • Set ticket priority (Low / Medium / High / Urgent) • Built-in ticket conversation system (Customer ↔ Support) • Ability to upload images or files • Ticket status management: Open – In Progress – Waiting for Customer – Closed • Notifications when there is a reply (In-system + optional Email/SMS) • Full ticket history for each customer • Admin dashboard to manage tickets by: • Status • Priority • Date • Customer Benefits: • Better support organization • Reduced dependency on WhatsApp • Faster issue resolution • Clear documentation of all issues and responses • Improved customer experience and trust