What's new on Ticketsolve

Ticketsolve is a ticketing, marketing, CRM, fundraising and memberships platform for arts and culture organisations, with a reputation as a valued strategic partner to our customers that has built up over the past 15 years.

release notes 2025
January 17, 2025

Deploy Release Notes - 17th January

Key Highlights

  • ✉️ New Setting for Confirmation Emails: Thanks to your feedback, a new "remember_skip_sending_confirmation_email" setting has been introduced, giving you control over the email confirmation preferences at the Box Office.

  • 💬 Pinned Order Comments display in Checkin App: Pinned order comments now show in the Check-in App; thanks for your feedback!

  • 🛠️ Bug Fixes & UX Improvements: We've enhanced the UX for adding product tags and resolved an issue with ticket prices involving extras.

Detailed Updates

Features

  • "Remember_skip_sending_confirmation_email" Setting: We’ve added a new General Setting to make managing the 'skip sending confirmation email' checkbox at Box Office more intuitive. This update addresses feedback that the previous behaviour - staying ticked until manually unticked - was easy to miss. Now, you have full control over how it works! >>> Setting Enabled (Default): The 'skip sending confirmation email' checkbox remembers the last selected option (ticked or unticked) from the previous order. >>> Setting Disabled: The 'skip sending confirmation email' checkbox at the payment stage always defaults to unticked and doesn’t save the previous order's selection.

  • Sort Orders by Allocation in Events Dashboard: You can now sort orders by allocation in the Events Dashboard! Just click the allocation header to organise your orders effortlessly.

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  • Pinned Order Comments display in Checkin App: Thanks to your feedback, pinned comments on orders now show up in the Check-in App, mirroring how pinned customer comments are displayed. This is handy when the customer has a requirement for one specific event only, or the customer is leaving a comment on behalf of another party in their group.

Fixes

  • Product Tag UX Improvement: We've fixed that frustrating issue where the tag list for products would jump away when you hovered over it. It's now smoother and easier to manage tags.

  • Extras Tab Rendering Issue: Resolved an issue where changing a ticket price from one without extras to one with extras caused the extras tab to fail to render in the order view.

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