[already live in the US - later today, Monday 26th July for Rest of World]
Heads up about a feature being enabled next week.
Store Admins will be able to see a little counter in the top right-hand corner to indicate how many (if any) Smart Alerts there are for your store. This will link you to your smart alerts page so you can rectify any issues.
This builds on the already established Smart Alert feature that we've had for a number of years, but in a more noticeable way.
The idea is that it is better to be proactive about issues before they become a problem. Some examples:
After the feature has settled in (people get used to it) we'll likely extend the range of issues we create alerts for, but right now it is a fairly limited set.
JDI - Just do it - is an override feature that lets you force through a change even when you don't have the availability to do it.
This is because sometimes, with the customer in front of you, having BRM say 'NO' can be very frustrating and it buys you the time to check the bike out and sort out the issue later (perhaps someone else checked out the wrong bike earlier??)
But with this power comes responsibility and of course, the scope for doing something and then not fixing it can leave you open to further problems. For this reason, JDI was always behind an optional feature scope.
We have gone one step further and allowed JDI to be enabled at the user level for greater control:
Please read about the risks of JDI before you consider using it.
If you want to use this feature - turn it on for certain power-users, and don't forget to diable the global scope!
Most folks understand that the real power of BRM is the following;
Reservation management - but underpinned by each item having its own calendar.
But this can sometimes lead to confusion when you 'bump into other activity' for any given item.
Well, we just made some pretty classic error scenarios a lot clearer in this latest release.
In the below example I tried to push back the blue reservation, but couldn't because the black reservation was in the way (for the same bike)
You can use the 'Tell me more' link to see specific details about dates / times / bikes etc.
big technical release this week folks, with plenty of incremental improvements:
Again we must apologise the fast pace of change has caught us out again and created another issue with the current release. As it doesn't stop the operation from working, we've decided to push forward and not rollback. A fix will be rolled out on Tuesday. (This way you can still benefit from the improvements we rolled out this week)
The planner window has always shown a month on either side of the current reservation. (Just a facet of the way the planner window works)
However, in this latest release - it now searches for reservation activity throughout the entire month - and not just the dates of the reservation you are viewing.
This means a couple of things:
The red is just an indicator and will be overly pessimistic if you happen to have activity for the same bikes before or after your reservation.
So if you think you can book it (based on activity shown for your dates) - then go ahead with your add / swap.
The system will (as it always has done) stop you with an error if you really can't do it due to availability.
But wait - you said you were going to improve the quality of the software - not make it worse!
We are - we are currently more than doubling the size of our engineering team.
Change can sometimes cause disruption and take a few weeks / months to settle down.
new version - more red (simply because we searched for an entire month)
old version - how it should and will work - less activity - less red
Many apologies again for any inconvenience. We are working hard on scaling the team and quality control right now.
the BRM Team.