A new version has just gone live. Many of the updates are usability items, bug fixes and some changes to increase email deliverability.
Here are some of the bigger items:
[Bug] Fixed issue on iPhones where toolbar was causing text to display under the toolbar.
[Usability] Added a filter modal to request dashboard on tablets allowing tablets to set all filters available to the current desktop view.
[Bug] Fixed issue where WYSIWYG paragraph alignment formatting not not saving.
[Bug] On iPhone, the select input field had too much line height if the field wrapped.
[Bug] On iPad when viewing shared request the instructions start too high on the page.
[Usability] Selection dropdowns (multi and single select) can now be activated in request preview mode to show what they will look like to clients.
[Bug] Modals are now focus trapped to avoid tabbing to hidden screen area. It was previously possible to tab to components behind the modal.
[Usability] Added a small warning if a user tries to delete a field in the builder with an answer.
[Usability] Add a warning (gmail/hotmail/yahoo address) indicating that deliverability may be affected when a freemail email address is used in the reply to field in company settings.
[Bug] Fixed login to allow user to follow non-shared link even if logged out. it will ask the user to log in and will then redirect to the link after successful login.
[Usability] Added different styling for checkboxes and radio buttons in the request viewer.
[Usability] All navigable buttons, anchors, menu items, drop down menu items now use anchor tags with href, allowing CTRL+click or right click to open in new tab/window.
[Bug] Due date was being incorrectly set to the wrong day for some timezones.
[Bug] Fixed issue where shared link passcode entry was not working on Android phones due to deprecated keypress event.
[Usability] Pressing Enter after typing an option in the request builder (for select, checkbox or radio field types) will move to the next option (or new option entry box).
[Usability] Added ability to duplicate reminder schedules and email templates.
[Bug] Now Auto logs out after subdomain change to avoid auth errors.
[Usability] Allow LOOM vids to be used as vids in the WYSIWYG editor.
[Bug] Fixed issue where drag and drop didnt scroll when moving the field or section to the end of the screen.
[Usability] Fields can now be dragged and dropped in to an empty section.
[Usability] Implemented a new lazy load image library for fast display of requests with lots of images.
[Bug] Fixed issue where Tags in email subject were not saving.
[Bug] Fixed text sometimes reverts to old name while renaming fields in the builder.
[Bug] Fixed issue where no-clients were showing when filtering clients.
[Bug] Fixed date time picker popup display issues.
[Usability] Removed help for clients as help is mid-user centric.
[Bug] Added time to date/time answer field display in request viewer.
[Usability] Added color highlighting to WYSIWYG email logic fields.
[Usability] Updated email templates
[Usability] Added new email condition to allow emails to include conditional syntax to check if a client hasnt logged in yet and will need to provide a password on first use (this checks if request != share and client = new
[Bug] Fixed initial "new request" email not being sent to client when a request is shared
[Usability] Added pincode to rule to "new request" email template to provide the pincode to the client if one was set and the request is shared
[Bug] Fixed issue where you couldnt delete comms events after they had been created (they were always being marked as protected)
[Usability] Updated communication rules sorting so that they are roughly sorted in chronological order
[Usability] Emails now sent as HTML with fallback to plain text if HTML not available for recipient. This also increases email deliverability score.
[Usability] Emails now have client name in to field instead of just email address. This also increases email deliverability score.
Dashboard & Navigation
Plus several small usability issues and bugs
Over the last couple of weeks, we have been monitoring the platform and watching the support desk for any issues that arose from the version 2 release.
Thanks to everyone who shared how much they love the new version or suggested improvements.
We've just published some small improvements and fixes. We're in the planning stages for some of the bigger feature releases
If you have any questions, comments or suggestions please use the chat icon.
Content Snare just got a huge update! There are only 2 main things you need to know.
It’s the result of over 12 months of listening to your feedback and completely re-engineering the platform. It's taken a long time, but sometimes good things are worth the wait.
Our number one priority is to make YOUR clients' lives easier. If they love interacting with Content Snare, you’ll get great content from them. Win-win.
Version 2 completely overhauls the user interface for your clients. Initial feedback has been mind-blowing, and we're confident that your clients will love it.
It's more than a visual upgrade though. We’ve vastly improved stability and speed, while also enhancing existing features and adding in some new ones. New features and improvements are listed at the end of this email.
Because of the flexibility of version 2, we can now implement new features and enhance existing ones at a rate that previously wasn't possible.
So we need to hear about what is most important for your clients, and for you to make the most out of Content Snare. Just email us at firstname.lastname@example.org or use the in-app chat
Content Snare is getting a massive upgrade!
It's happening on Saturday, November 23 at 2am ET / 7am GMT / 5pm AEST
You and your clients won't be able to access the platform for between 5-12 hours, which is why we've chosen a Saturday for the changeover.
We've spent the last year listening to your feedback on how we can improve Content Snare.
I'd like to thank you for your patience over the last 12 months while we built version 2. It's taken a long time, but sometimes good things are worth the wait.
Version 2 completely overhauls the user interface for clients. Initial feedback has been mind-blowing, and we're confident that your clients will love it.
It's more than a visual upgrade though. We’ve vastly improved stability and speed, while also enhancing existing features and adding in some new ones.
This new version has been re-engineered from the ground up to be more flexible. This means that we can now implement new features and enhance existing ones at a rate that previously wasn't possible.
We've brought on a product & UX specialist, and over the next 6-12 months, we'll be chiseling away at the features you have asked for. Consider the new version to be a kind of "MVP", which will rapidly be improved.
From time to time, you may log in and notice things have changed. The updates menu on the left will notify you about any of these releases.
Because the client interface has changed significantly, we don't want to surprise your clients. Any existing, published requests in your account will use a client interface that is very similar to what they are currently using. Any newly published requests will use the new interface.
If you have any questions, please use the in-app chat.
As you're by now aware, version 2 of Content Snare has been a long time coming!
We may have bitten off a bit more than we could chew, hence why it's taken a lot longer than expected. But this version will bring some serious performance improvements and an overhauled UI.
The 3-minute video below runs through some of the major changes so you can see what to expect.