What's new on Content Snare

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February 13, 2020

February update - loads of usability improvements and fixes

A new version has just gone live. Many of the updates are usability items, bug fixes and some changes to increase email deliverability.

Here are some of the bigger items:

  • You can embed Loom videos in instructions
  • Email deliverability improvements
  • All buttons & links can now be opened in a new tab with Ctrl+Click or right-click

Here is the full list

[Bug] Fixed issue on iPhones where toolbar was causing text to display under the toolbar.

[Usability] Added a filter modal to request dashboard on tablets allowing tablets to set all filters available to the current desktop view.

[Bug] Fixed issue where WYSIWYG paragraph alignment formatting not not saving.

[Bug] On iPhone, the select input field had too much line height if the field wrapped.

[Bug] On iPad when viewing shared request the instructions start too high on the page.

[Usability] Selection dropdowns (multi and single select) can now be activated in request preview mode to show what they will look like to clients.

[Bug] Modals are now focus trapped to avoid tabbing to hidden screen area. It was previously possible to tab to components behind the modal.

[Usability] Added a small warning if a user tries to delete a field in the builder with an answer.

[Usability] Add a warning (gmail/hotmail/yahoo address) indicating that deliverability may be affected when a freemail email address is used in the reply to field in company settings.

[Bug] Fixed login to allow user to follow non-shared link even if logged out. it will ask the user to log in and will then redirect to the link after successful login.

[Usability] Added different styling for checkboxes and radio buttons in the request viewer.

[Usability] All navigable buttons, anchors, menu items, drop down menu items now use anchor tags with href, allowing CTRL+click or right click to open in new tab/window.

[Bug] Due date was being incorrectly set to the wrong day for some timezones.

[Bug] Fixed issue where shared link passcode entry was not working on Android phones due to deprecated keypress event.

[Usability] Pressing Enter after typing an option in the request builder (for select, checkbox or radio field types) will move to the next option (or new option entry box).

[Usability] Added ability to duplicate reminder schedules and email templates.

[Bug] Now Auto logs out after subdomain change to avoid auth errors.

[Usability] Allow LOOM vids to be used as vids in the WYSIWYG editor.

[Bug] Fixed issue where drag and drop didnt scroll when moving the field or section to the end of the screen.

[Usability] Fields can now be dragged and dropped in to an empty section.

[Usability] Implemented a new lazy load image library for fast display of requests with lots of images.

[Bug] Fixed issue where Tags in email subject were not saving.

[Bug] Fixed text sometimes reverts to old name while renaming fields in the builder.

[Bug] Fixed issue where no-clients were showing when filtering clients.

[Bug] Fixed date time picker popup display issues.

[Usability] Removed help for clients as help is mid-user centric.

[Bug] Added time to date/time answer field display in request viewer.

[Usability] Added color highlighting to WYSIWYG email logic fields.

[Usability] Updated email templates

[Usability] Added new email condition to allow emails to include conditional syntax to check if a client hasnt logged in yet and will need to provide a password on first use (this checks if request != share and client = new

[Bug] Fixed initial "new request" email not being sent to client when a request is shared

[Usability] Added pincode to rule to "new request" email template to provide the pincode to the client if one was set and the request is shared

[Bug] Fixed issue where you couldnt delete comms events after they had been created (they were always being marked as protected)

[Usability] Updated communication rules sorting so that they are roughly sorted in chronological order

[Usability] Emails now sent as HTML with fallback to plain text if HTML not available for recipient. This also increases email deliverability score.

[Usability] Emails now have client name in to field instead of just email address. This also increases email deliverability score.

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January 12, 2020

Better search and filtering

Dashboard & Navigation

  • You can now filter requests by client on the dashboard
  • Improved request search to include client & company name
  • View requests for one client by clicking the "view" icon on the clients screen
  • Improved filter display


  • Improvements to creating checkbox/radio/select options
  • Immediate email notification is now shown before publish (before it was only scheduled)
  • Fixed formatting of WYSIWYG list styling

Plus several small usability issues and bugs

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December 09, 2019

Paste images into editors + more

Over the last couple of weeks, we have been monitoring the platform and watching the support desk for any issues that arose from the version 2 release.

Thanks to everyone who shared how much they love the new version or suggested improvements.

We've just published some small improvements and fixes. We're in the planning stages for some of the bigger feature releases

  • Allow paste of image from clipboard to WYSIWYG
  • Added a search box when choosing clients & projects (helpful for large lists of clients)
  • Fixed character count issue in WYSIWYG
  • Fixed event notifications not saving in the scheduler
  • Improved login experience

If you have any questions, comments or suggestions please use the chat icon.

Coming Soon
November 13, 2019

Upgrade and downtime on November 23

Content Snare is getting a massive upgrade!

It's happening on Saturday, November 23 at 2am ET / 7am GMT / 5pm AEST

You and your clients won't be able to access the platform for between 5-12 hours, which is why we've chosen a Saturday for the changeover.

Making your life easier

We've spent the last year listening to your feedback on how we can improve Content Snare.

I'd like to thank you for your patience over the last 12 months while we built version 2. It's taken a long time, but sometimes good things are worth the wait.

Version 2 completely overhauls the user interface for clients. Initial feedback has been mind-blowing, and we're confident that your clients will love it.

It's more than a visual upgrade though. We’ve vastly improved stability and speed, while also enhancing existing features and adding in some new ones.

This new version has been re-engineered from the ground up to be more flexible. This means that we can now implement new features and enhance existing ones at a rate that previously wasn't possible.

We've brought on a product & UX specialist, and over the next 6-12 months, we'll be chiseling away at the features you have asked for. Consider the new version to be a kind of "MVP", which will rapidly be improved.

From time to time, you may log in and notice things have changed. The updates menu on the left will notify you about any of these releases.

Important note on the transition

Because the client interface has changed significantly, we don't want to surprise your clients. Any existing, published requests in your account will use a client interface that is very similar to what they are currently using. Any newly published requests will use the new interface.

If you have any questions, please use the in-app chat.

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August 21, 2019

New version incoming!

As you're by now aware, version 2 of Content Snare has been a long time coming!

We may have bitten off a bit more than we could chew, hence why it's taken a lot longer than expected. But this version will bring some serious performance improvements and an overhauled UI.

The 3-minute video below runs through some of the major changes so you can see what to expect.

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