What's new on Content Snare

Collect content and documents from your clients

New
July 16, 2021

Duplicate requests, improved drag and drop

A few more updates just went live to help improve your workflow.

  • You can now duplicate requests. Just open the menu on a request and select duplicate
  • There is an option to save a request as a template on the same menu
  • Drag and drop to move fields is much easier to use, and you can also move fields in the sidebar (within the current page only)
  • Some improvements to the comment system released a few days ago
    • Unread comment counts are displayed on each page
    • A dot shows on the button to open comments to indicate unread - this is mostly for mobile usability
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Announcement
May 10, 2021

Support for Internet Explorer 11 will be ending soon

Our support for IE11 is coming to an end. We don't have a fixed date yet, but it will be in the next 2 months.

For transparency, here is our reasoning:

  • IE11 users account for only 0.49% of all browser users
  • Microsoft no longer support it internally for tools like 365
  • Reduced code size. It will reduce our code base by about 12% making it quicker to load
  • Upgraded components. Some of the components we use can't be upgraded as they no longer support IE11
  • Faster development. IE11 slows down development as we have to create complex solutions so that they work on both modern browsers and IE11

Our records show that the number of people using IE11 with Content Snare is extremely low. However, we will still show a warning asking people to upgrade if they attempt to access it using IE11.

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New
April 19, 2021

Conditional logic, manage folders and onboarding

The most requested feature EVER just went live.

Now you can use conditional logic in your requests.

In simple terms, it means you can show or hide questions based on your clients answers.

How conditions work

For example, you might have a question that says "Which social media channels do you use?"

If they select only Facebook you could display a question asking for their Facebook URL. If they don't select Facebook, it stays hidden and they don't need to answer it.

To use it, click a field and enable "Conditions" in the options panel.

Watch this video for more info.

Managing folders

For those of you that use folders to organize your requests, this new feature will be handy.

Click your avatar in the top navigation, then Manage Folders.

From here you can rename, archive or delete folders.

Onboarding

You won't see this if you've been using Snare for a while already, but there is a new "Getting Started" guide that shows for new customers. If you'd like to take a look through these videos, click your Avatar and then "Getting Started". It will show the bubble in the bottom corner that looks like this.

Loads of other improvements

You probably don't care about a lot of these, but we've made lots of changes to make various things easier to understand.

• Standardized empty pages when searching or arriving at an empty page

• Remove nav icons from request viewer when displayed on small mobile screen devices, allowing more room for the heading to display correctly.

• Disable today button on calendar if calendar is already displaying today's date.

• Added info to new client/team pages about what emails the new users will receive.

• Added "You" tag to end of current user entries in owner dropdowns.

• Hide "Add another answer" text in viewer when answer is submitted.

• "Edit" option for requests now goes to builder instead of essentials page.

• Keep share settings modal open after applying changes.

• Added saving/saved status in builder and viewer when uploading images.

• Improved sign-up error messages and added a tooltip to the subdomain field.

• We now allow company subdomains to start with a number.

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Improvement
March 26, 2021

New template selection and usability improvements

Last week we asked everyone on our team to list out things they thought could be improved in our UI. Then we selected and prioritized those issues.

You'll notice a few significant changes over the next few months as a result of this.

For this update we've just rolled out some more minor things.

The most obvious is the template selection screen. It's laid out a bit more clearly now. You'll find your custom templates at the top, followed by our built in ones.

Other small fixes include the ordering of menu items for consistency across different pages, adding separators in some menus and a bunch of visual bug fixes.

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New
March 22, 2021

Request large files, file management & choose the time emails are sent

For some of you this will be a very important update!

Email send times

Depending on where you are in the world, emails can go out at odd times.

Now you can choose exactly when they'll be sent, and in what timezone.

You'll need to set your timezone in your Company settings. Click your avatar at the top right -> Settings -> Company.

Each client will default to your timezone, but if they're in a different timezone you can set that up under each client.

Then in reminders, choose the time each email is sent. This is in the client's timezone.

Collect large files

We've removed the 20mb file size limit. The new limit is 4GB, simply because of a technical limitation. Let us know if you want to use Content Snare for even larger files. If there's demand, we'll prioritise this.

File management

With the removal of the individual limit, there is a limit on total storage across your account.

If you ever exceed your limits, it's easy to find the oldest or largest files to delete. Just go to your Avatar -> Manage Files.

Here you can sort by uploaded date, file type, file size and more. Then you can preview or delete as needed.

As a bonus, it's also an easy place to find all of the files uploaded by a certain client. Just use the "Client" option in the filter bar at the top.

Other fixes

Plus a whole bunch of other fixes that you probably don't care about. Just know that we're always improving small things that we find to make Content Snare fast and easy to use.

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