What's new on FreshFeedback

Information and Sales

December 17, 2018

Online Review & Reputation Management - Search and Report on Individual "Reviewer"

A relatively small but important update was pushed to our application today. Users can now search through reviews by the reviewer and create custom notices and reports by reviewer name.

The update is part of a broader effort to make it easier to monitor and take action against fake, malicious, or repetitive reviews. Accounts can now be set up with unique notification workflows when a targeted reviewer posts again across any review source.

We have more fraud monitoring updates coming in the next few weeks.

December 03, 2018

Online Review & Reputation Management - Announcing the Application Available in Six Languages

We are very excited to announce the support released to our partners throughout the world. 

The application is now available in English, Spanish, Portuguese, French, German, and Japanese. Now, users can manage all aspects of the local reputation and presence in their preferred language.

Of course, customer reviews and business review responses are available in every language supported by Google.

November 26, 2018

Google Attributes Tracking

Today we updated the Google My Business bulk download processes to provide greater visibility to attribute assignments per location. This is a big win for restaurants and retailers who want to gain exposure for searches like:

"kid friendly BBQ restaurants near me"

"women-owned accounting firms"

"wheelchair accessible dentists"

"restaurant with a quiet atmosphere"

"LGBTQ friendly bakery"

"bar with rooftop seating"

"restaurant with live music"

"Italian restaurant with gluten-free options"

"bar with unisex bathrooms"

Any business with these offerings absolutely needs to make certain their GMB listings are accurate and complete.

November 14, 2018

Download Full Location Details

The best way to see full details for 10, 50, or even 2000 locations is through a structured file. Today, we have also released an updated location detail download tool. In one organized spreadsheet, you can confirm that all of your information is correct at a glance.

November 02, 2018

Now, Send Dashboard and Review Reports to any Stakeholder

Sometimes you need to share reports with a wide range of stakeholders. We're supporting this use case by making the Report Management more flexible.

Send Reports to Anyone

Users with the correct authority can now simply type in any email address into the Report Management Recipient List field to send or schedule dashboard and review reports. You still have all of the same control and report flexibility to share just the right content. Previously, report recipients needed to be registered users of the platform.
October 22, 2018

New Charts for Google My Business Actions

As businesses increasingly rely on local/mobile search to drive acquisition, there is a growing need to better understand the cadence of this top-of-funnel activity.

Three New Action Charts We have released today three new charts that present the Driving Directions, Phone Calls, and Website visits from location search by the Day of Week. They have been added to all account today in the Insights section.
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