Manage the constant flow of “Rescue”, “Rant” and “Rave” alerts generated by your Voice of the Customer program when your customers & guests complete a survey.
Now, instead of receiving the alerts by way of email, your Store Managers, District Managers, Regional Managers, and Senior Stakeholders can simply log in to our new AMS, Alert Management System to view, respond, forward, and track all alerts from the time they are received to the time they are resolved.
District Managers can track all their stores, Regional Managers can track all their districts and Senior Stakeholder can track the entire company.
You now have the choice of managing the alerts using your email system, the AMS or both.