With custom reports, you can see all the metrics that matter to you, all in one place. You can measure exactly what’s relevant to your team, represented in a flexible way that’s right for your business.
With conversation topics, you can now leverage ML to flexibly categorize your conversation data, helping you uncover insights, surface trends, and drive business decisions. Now, right from Intercom you can:
1) Learn exactly what their customers are talking about using an ML-generated report of the most common topics from customer conversations
2) Save time categorizing your conversations with topics that are automatically applied in the Inbox
3) Drive informed business decisions like product enhancements or support content creation through topic-level reporting
Universal links are Apple’s way to link to content in your iOS app or website, depending on their context.
From v9.3.0, the iOS SDK is able to handle the universal links that you use in articles, conversations, in-product messages (like Mobile Carousels and posts), and push notifications. This keeps customers in your app and lets you direct them to the right screen.
Need to ask your customers to update their account info, but aren’t sure whether they’ll see your message on the web or in your mobile app? No problem. Use a universal link and they’ll get to the right place in your app or website every time.
If this update got you excited about using universal links for the first time, check out our Android documentation to do the same thing there as well 🥳