Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

product tours
November 24, 2020

Ensure your users never miss a message with our new non-dismissable Banners πŸ‘€

To ensure your messages are never missed, you can now set whether your Banners are dismissable or not.

For Banners with specific actions (e.g. asking for Emoji reactions), you can also set whether the Banner should be dismissed on the click (e.g. submitted an Emoji reaction), or if it should persist regardless of whether the user performs that action.

Zoe Sinnott
Product Manager
Martin Pengelly-Phillips
Engineering Manager
Conor Maguire
Engineer
Esther Olatunde
Engineer
Julien Zmiro
Designer
Paul Magrath
Engineer
Peter McKenna
Engineer
RΓ³nΓ‘n O'Neill
Engineer

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inbox
November 12, 2020

πŸ†• Access conversation data via Intercom’s API for more sophisticated reporting and workflow needs πŸ” πŸ“Š

Last quarter, we introduced conversation data attributes to help you categorize and resolve complex support requests in a more efficient way. Today, we’re adding API support so you can access conversation data in your external analytic tools, or use it with automation platforms to build out more custom workflows.

As a part of API v2.3, you can:

  • See the data attributes of a conversation
  • Update a conversation’s data attribute
  • List all data attributes associated with conversations

For more information on getting started with API v2.3, review our dev docs.

Apoorv Parijat
Engineer
Marin Martinic
Engineer

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Outbound messaging
articles
November 10, 2020

Launch Mobile Carousels or Articles directly from content selected in your mobile app πŸ“±βœ¨

We just launched the ability to trigger an Article or Mobile Carousel from an element inside your app πŸŽ‰

Have buttons open up an Article or Carousel, or have them trigger based on specific end-user actions. Examples include:

  • Trigger an Article or Mobile Carousel when a payment is failed
  • Surface an Article on your orders screen that outlines shipping and return policies
  • Include a list of tutorials that open up individual Mobile Carousels

Simply insert the ID of the Article or Carousel you wish to open into your app’s code. You can get these IDs from specific Article’s URL or the β€œTrigger your carousel from code” section of the Carousel editor.

To learn more, check out this article on Articles, and this article on Mobile Carousels.

Note: You’ll need the latest version of the Intercom mobile SDK in order to use this new feature.

Mathew Cropper
Product Manager
Daria Vorontsova
Designer
Dale Cantwell
Engineering Manager
Liuting Du
Engineer
Raj Selvaraj
Engineer
Mike McNamara
Engineer
Brian Boyle
Engineer
Henry Larkin
Engineer

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Outbound messaging
November 02, 2020

Remove tags in Series

You can now remove tags in Series. Simply add a Tag block to your Series and specify which tags to add and/or remove when users reach this step.

Lily Beauvilliers
Engineer
Alex Potrivaev
Designer

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product tours
October 29, 2020

Your article reports just got more flexible

With updates to Article Reports, you can now customize your report data to the timeframe of your choice.

You also have more visibility into the number of help center visits and article views within that time.

To experience the new reporting, click here.

Chatura Fernando
Designer
Suresh Subramaniam
Engineer
Ikhsan Assaat
Engineer
Hugo Ribeira
Engineer
Laura Wilson
Engineer
Martha Moniz
Engineer
Nick Smith
Product Manager

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Outbound messaging
October 28, 2020

Introducing Banners: another code-free, customizable way to get your audience's attention

You can now capture your audience’s attention at the top or bottom of your website or app with customized banner messages. Use Banners to:

  • Share promotions, announcements, service outages and more
  • Onboard new users by surfacing tips or directing them to a Product Tour
  • Generate leads by capturing email addresses
  • Proactively support your users by surfacing known issues or linking to a Help Article
  • Gather sentiment about your app or specific features by asking users to react with emojis

Target users based on who they are, how they’ve engaged with your product, or how they’ve interacted with prior messages. You can even incorporate Banners into broader messaging campaigns with Series.

To learn more about Banners, check out this article, or create your first Banner here.

Zoe Sinnott
Product Manager
Julien Zmiro
Designer
Martin Pengelly-Phillips
Engineering Manager
Anna Parisi Ploumpi
Engineer
Conor Maguire
Engineer
Esther Olatunde
Engineer
Paul Magrath
Engineer
Peter McKenna
Engineer
Prateek Ojha
Engineer

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