To ensure your messages are never missed, you can now set whether your Banners are dismissable or not.
For Banners with specific actions (e.g. asking for Emoji reactions), you can also set whether the Banner should be dismissed on the click (e.g. submitted an Emoji reaction), or if it should persist regardless of whether the user performs that action.
Last quarter, we introduced conversation data attributes to help you categorize and resolve complex support requests in a more efficient way. Today, we’re adding API support so you can access conversation data in your external analytic tools, or use it with automation platforms to build out more custom workflows.
As a part of API v2.3, you can:
For more information on getting started with API v2.3, review our dev docs.
With updates to Article Reports, you can now customize your report data to the timeframe of your choice.
You also have more visibility into the number of help center visits and article views within that time.
To experience the new reporting, click here.