Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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October 18, 2021

Deeper insights into Unanswered Questions in Resolution Bot

We have made improvements to Suggested Answers in Resolution Bot, such as a new dedicated page for Unanswered Questions and deeper insights into how a suggestion has changed over time. The new Unanswered Question page allows you to view all Answer suggestions, making it easier than ever to create Answers to your customers commonly asked questions.

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To learn more, visit our help center.

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Alex Ford
Engineer
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Ikhsan Assaat
Engineer
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Suresh Subramaniam
Engineer
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Laura Wilson
Engineer
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Matt Wildman
Engineer
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Mario Kostelac
Engineer
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Hugo Ribeira
Engineer
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Charlotte Sferruzza
Designer
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Martha Moniz
Engineer
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Nick Smith
Product Manager
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