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Customer Email address already in system

Improvement

Not Planned March 25, 2026

Sometimes rather than searching customers staff add a new one, which causes issues then we have several of the same customer in the system. Is there anyway that when it gets to the email address it flags to say email address already exists? That way it may stop the staff completing the customer record and inputting another record in and ensuring that they are searching correctly for the customer?

2 Comments

Natalie

22 days, 21 hours ago

Hey Stacey,

Thanks for this feedback and I hope you are doing well. Sorry for the delay in getting back to you.

We've reviewed this and unfortunately it isn't something we're planning to introduce at the moment, sorry. We haven't had similar requests come through from other customers as yet, and we always try to prioritise development work based on wider demand across our users.

If it helps, we'd recommend advising staff to search using specific criteria like email address or full name when looking up a customer. This should help them land on the correct existing record rather than creating a new one.

That said, I'll leave your feedback logged here so other users can view it and upvote it if they agree, and if it gains additional traction we can definitely revisit in the future!

Thanks again,
Natalie

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