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Customer name styling + hide checked-in orders in Check-in App

Feature request

Not Planned December 30, 2025

Would you be able to redesign (or allow a different option) for check-in. For myself, and speaking to some of our volunteers, we look at the customer number first due to the size of the font rather than the customer name, which additionally doesn't help being in gray. It would be helpful to have the customer name either in a brighter colour and/or in a larger font so the customer name is the first thing you see. Additionally it would be nice if you could have the option to hide or keep the checked in customers. Thanks for your help and just wanted to say how great Ticketsolve is to use as a platform. Thanks, Max

2 Comments

Natalie

22 days, 14 hours ago

Hey Max,

Thanks for your feedback on the Check-in App and your kind words about Ticketsolve😊

We always try to prioritise development work based on demand from across Ticketsolve users, and changing the style/layout of the customer name on the order details isn’t something we’ve had requests for before. Whilst we don’t have any current plans to make this change, I’ll keep this request open - and if it gains traction from a wider number of users, we can absolutely revisit it.

In addition, although it’s not possible to completely hide checked-in customers/orders, you can use the toggle on the left of each order's heading to collapse any checked-in orders in the list - I hope this helps!

Thanks again for the feedback and please do keep it coming!

Natalie

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