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Customer paying via vouchers

Improvement

Not Planned June 18, 2025

When putting in vouchers for customers to pay, a good idea would be to have something that comes up and that you can click more than one voucher at a time, rather than having to search again and again depending on how many vouchers they have. Sometimes we have £20 voucher £5 voucher and then 4 £1 vouchers which is a tricky as you have to search every one rather than having a way of a tick box to us. I know you can search via the codes but using names is so much faster and this would help.

2 Comments

Natalie

63 days, 20 hours ago

Hey Stacey,

Thanks for this suggestion 🙂 At the moment, there aren’t any plans in place to change how vouchers are applied during checkout. We prioritise development work based on customer feedback and demand, and this particular request hasn’t come up before, as far as we are aware. That said, I’ve shared your comments with the team, so it’s now on our radar for future consideration, and I'll leave it here for other users to upvote if they agree.

In the meantime, one option that might help is merging multiple vouchers into a single one before taking payment – this can make the process a lot smoother when a customer has several smaller vouchers. You can find a step-by-step guide on how to do that here: https://ticketsolve.zendesk.com/hc/en-us/articles/202702453-Merging-Gift-and-Credit-Vouchers

Thanks again,
Natalie

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