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Lapsed Customer Automation
Feature Request
In Progress
July 15, 2026
- Sequence of three emails that sends once a customer meets the number of days since a customer's last order that qualifies them as 'lapsed' for your venue.
If the customer makes a booking at any point during the sequence, they exit the flow automatically
If they get to the end of the three emails without booking, they pick up a second tag, something like 'failed_conversion' so you'll have a clear, tagged segment of customers the automation has tried and not converted
Thanks for your feedback