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What would make Ticketsolve more useful to you?
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Make Duration Toggleable
Improvement
Launched
August 02, 2026
It's very inconsistent that category, venues, company, and dates can all be turned on or off in the Box Office show overlay, but the newly-added running time label cannot.
Anything which interacts with (i.e. covers) show posters should be able to be controlled on our end. As you can see from the attached image, this breaks the layout.
3 Comments
Natalie
62 days, 15 hours ago
Status updated to 'In Progress'
Reply
Natalie
5 days, 15 hours ago
Hi Isaac,
Thanks for sharing this feedback, and I'm sorry for the inconvenience this caused while wasn't possible to remove the duration.
I'm pleased to say that duration can now be removed; this can be set across the account or on individual shows/events only. To remove duration from the whole account, go to Settings > General Settings > Find the setting called Display event duration > Untick the box to hide the duration > Click Update to apply.
More info here: https://ticketsolve.zendesk.com/hc/en-us/articles/53583459572372-Event-durations-on-your-Ticketsolve-website
Thanks again,
Natalie
Thanks for sharing this feedback, and I'm sorry for the inconvenience this caused while wasn't possible to remove the duration.
I'm pleased to say that duration can now be removed; this can be set across the account or on individual shows/events only. To remove duration from the whole account, go to Settings > General Settings > Find the setting called Display event duration > Untick the box to hide the duration > Click Update to apply.
More info here: https://ticketsolve.zendesk.com/hc/en-us/articles/53583459572372-Event-durations-on-your-Ticketsolve-website
Thanks again,
Natalie
Reply
Natalie
5 days, 15 hours ago
Status updated to 'Launched'
Reply
Thanks for your feedback