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Marketing Opt-Ins - asked or not asked
Improvement
Not Planned
May 27, 2026
Is it possible to add another tick box to the Opt-Ins section on a Customer Record, so you have a 'Yes ' and a 'No' option? If possible, could there also be, just for box office, a 'Not Asked' option too? Otherwise, we may ask a customer who has said no multiple times, and they get quite frustrated. Equally, we need to understand whether box office staff are asking.
2 Comments
Almond
14 days, 15 hours ago
Is there any movement on this please? From a GDPR perspective, we need to be able to record that they have said 'No'
Reply
Natalie
10 days, 16 hours ago
Hey Steph,
Thanks for following up, and sorry for the delay in getting back to you on this!
Adding a separate 'No' box (or a 'Not Asked' option) to the Opt-Ins section isn't something we're planning to add at the moment, sorry. The Opt-Ins section is built to record the consent a customer has given, so it captures the 'yes'. If your marketing runs on a consent (opt-in) basis, recording that opt-in is what's needed. You're also the first to raise this one, and we try to prioritise development based on demand.
That said, there are a couple of ways to record a 'no' against a customer today if it's useful for your box office team:
- Customer tags: you could add a tag to a record once a customer says 'no optins' or 'customeralreadyasked'. It'll show on the record, and you can report on it through your reports.
- Customer extras: these are extra data-collection fields you can add to customer records. Common uses are things like access information or external membership scheme card numbers, but they can hold anything, so you could set one up for something like "already asked about marketing opt-ins". You can set these up to be visible only to Box Office, or open to customers to view and edit online.
If you'd like a hand setting up a customer tag or a customer extra, drop our Support team a ticket at support@ticketsolve.zendesk.com and they'll be happy to help.
I'll keep this post here, and if we start hearing it from others, we can of course revisit 😊
Thanks,
Natalie
Thanks for following up, and sorry for the delay in getting back to you on this!
Adding a separate 'No' box (or a 'Not Asked' option) to the Opt-Ins section isn't something we're planning to add at the moment, sorry. The Opt-Ins section is built to record the consent a customer has given, so it captures the 'yes'. If your marketing runs on a consent (opt-in) basis, recording that opt-in is what's needed. You're also the first to raise this one, and we try to prioritise development based on demand.
That said, there are a couple of ways to record a 'no' against a customer today if it's useful for your box office team:
- Customer tags: you could add a tag to a record once a customer says 'no optins' or 'customeralreadyasked'. It'll show on the record, and you can report on it through your reports.
- Customer extras: these are extra data-collection fields you can add to customer records. Common uses are things like access information or external membership scheme card numbers, but they can hold anything, so you could set one up for something like "already asked about marketing opt-ins". You can set these up to be visible only to Box Office, or open to customers to view and edit online.
If you'd like a hand setting up a customer tag or a customer extra, drop our Support team a ticket at support@ticketsolve.zendesk.com and they'll be happy to help.
I'll keep this post here, and if we start hearing it from others, we can of course revisit 😊
Thanks,
Natalie
Natalie
10 days, 16 hours ago
Status updated to 'Not Planned'
Reply
Thanks for your feedback