Ticketsolve Ideas

Hi Natalie and Alex, Agree with Alex here - it would be really useful if this part of the system had more search and filter flexibility. Currently, it relies on you knowing the customer information, whether it name or customer number, to find a customer record. We would find it useful to be able to search by date created for example - a useful user case is on the occasions where there is a failure in the link between payment gateway and Ticketsolve, and we need to try to reconcile records. We had an instance where an Apple Pay payment was successful in our transaction dashboard in GP, but because of the extra security levels, had no customer information associated, so we couldn't search for the customer record and contact them. We would have been able to find the customer information in Ticketsolve if we were able to search the date in the 'Search customers' part of the site, as even if the transaction was unsuccessful according to Ticketsolve and the customer checked out as a guest, the record would have been created at the point the customer reached the 'Billing page' in the payment journey. Hope that makes sense. Thanks, Kate