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Separate skip email tag for pre and post show emails
Improvement
Completed
November 05, 2025
It would be great if there were separate skip tags available for the pre and post show emails. We have customers who don't want the post show emails and surveys but the information in the pre-show emails is really useful to them and also with Event Hub helps us to upsell food and drink. To prevent them receiving the post show one we currently have to stop them receiving the pre-show one as well.
3 Comments
Natalie
74 days, 2 hours ago
Status updated to 'Under review'
Reply
Natalie
9 days, one hour ago
Hey Andrew,
Just letting you know that this request is now complete 😃
There is now a tag selector component in the pre-event and post-event alert automation forms, allowing you to create unique tags to skip the pre-event OR post-event email for certain customers.
To use this, create a tag(s) in Manage > Tags, apply it to the customer records you want to exclude, and then select that tag when setting up the pre- or post-alert automation.
If you need a hand with this please drop our Support team a message, and thank you again for this feedback!
Just letting you know that this request is now complete 😃
There is now a tag selector component in the pre-event and post-event alert automation forms, allowing you to create unique tags to skip the pre-event OR post-event email for certain customers.
To use this, create a tag(s) in Manage > Tags, apply it to the customer records you want to exclude, and then select that tag when setting up the pre- or post-alert automation.
If you need a hand with this please drop our Support team a message, and thank you again for this feedback!
Reply
Natalie
9 days, one hour ago
Status updated to 'Completed'
Reply
Thanks for your feedback