Ticketsolve Ideas

Ticketsolve is a ticketing, marketing, CRM, fundraising and memberships platform for arts and culture organisations, with a reputation as a valued strategic partner to our customers that has built up over the past 15 years.

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Suggest an idea
Suggest an idea What would make Ticketsolve more useful to you?
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4
VAT on booking charges
Improvement
In progress
The VAT reporting feature could be useful but you have told me that it does not cover the hidden booking charge element. Therefore it is not an accurate picture of the actual VAT applicable to our...
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4
Show Duration Visibility
Improvement
Not Planned
It would be great if the show duration could be pulled into to the ticketbooth page somewhere. Perhaps in the Primary Card section? It would be great to be able to utilise that feature more since...
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4
Emoji / Identifier for Ticket Prices When Scanning
Improvement
Approved
If concession/u18s etc tickets were more visible when scanning customer tickets, so its easier to see at a glance if it is a regular ticket, or one that may need to be checked for ID. Similar to the...
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4
"only upcoming events" should live update to remove finished shows on ticketsolve's box office page
Improvement
Not Planned
For example, on Tuesdays we have an early event at 11am. If I come in at 3pm on Tuesday, log in to Box Office and select "only upcoming", it includes the early morning event that is already finished...
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3
Waiting List report
Feature request
Approved
When looking ahead at potential shows to re-book, we wanted a report to run to see the shows that had developed a waiting list, and how many were/are on the waiting list.
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3
Automated emails for No-Shows
Feature request
Approved
Hi, I think it would be great if it was possible to email no-shows automatically. If possible, the email would be sent at the end of the day, to give staff time to check people in for their...
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3
Onsale Countdown Timer Members Only
Feature request
Not Planned
When an event is on sale during a members-only period, but already listed on Ticketbooth or even before it’s on sale to anyone, would it be possible to include a small pop-up or banner with a...
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3
Individual Setting for Benefit Products
Feature request
Under review
It is fantastic that customer can now have multiple benefit products but the reminder email system for these benefit product lack flexibility. My idea is to make this bespoke for different benefit...
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3
Ability to archive tags
Improvement
Approved
We find the ability to archive Pricing Lists and Shows really useful in keeping a clean database. We use a lot of tags, especially in creating rules around ticket types. It would be great to have the...
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3
Show on sale (Toggle an Allocation from unassigned to assigned)
Improvement
In progress
When you put a show on sale and then go into allocation for each section and you forget to switch the assigned allocation is there no way of being able to do this after, just you have to delete and...
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