Ticketsolve Ideas

Ticketsolve is a ticketing, marketing, CRM, fundraising and memberships platform for arts and culture organisations, with a reputation as a valued strategic partner to our customers that has built up over the past 15 years.

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5
Add Benefit to Wallet
Feature request
Approved
Hello! It would be very beneficial if customers could add benefits to their Google or Apple wallets, in the same way as tickets. A customer would then easily be able to show the benefit to in person...
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5
Gifting Options on Benefits to match vouchers
Feature request
Under review
Customers have mentioned that gifting options on Benefits lack the option to date them, ie send on a birthday e.t.c - this functionality exists for vouchers and would be great to include with...
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5
Check in reports
Improvement
Under review
It would be great to add the detail of which scanners checked in how many customers on the check-in report? Several of our large scale events have multiple gates and we need to know how many...
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4
Targeting Late Bookers (report)
Feature request
Under review
It would be really useful if I could create reports on customers who book last minute for events and be able to break this down per show as well as being able to report on just a timeframe. It would...
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4
Projects - Email Alert for Task
Feature request
Under review
Great feature and I hope it will streamline a lot of projects and internal comms for our teams. Could it be looked into that users receive email notifications when they are assigned to a task?
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4
Facilitate customers reselling tickets without involving Box Office!
Feature request
Not Planned
Our T&Cs very clearly state that we do not do refunds unless we cancel/postpone a show. However, that doesn't stop the many (many!) people from contacting us stating they no longer need/can no...
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4
Upcoming Alert - Amend Schedule at Show/Event Level
Improvement
In progress
[Copied from Help Centre Wishlist]Is it possible to amend the pre-event alert lead time on one show or event only? . It would be good if I could sent out an automated alert a few days before an event...
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4
Quick View of Total Database Number
Improvement
Not Planned
[Copied from Help Centre Wishlist]It would be useful to be able to see how many customers are in the database without having to create a run a report.For example, my instinct when trying to find this...
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4
Customer Name on Confirmation Pop-Up
Improvement
Approved
Once an order is complete it would be great to have the customer name on that final screen ; ) Us old ones have forgotten the name by the time the bookings complete and we have to write down the...
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4
Customer paying via vouchers
Improvement
Not Planned
When putting in vouchers for customers to pay, a good idea would be to have something that comes up and that you can click more than one voucher at a time, rather than having to search again and...
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